Contact our team

Betsofa support is ready to assist with questions about your account, verification, deposits and withdrawals, technical concerns, or general feedback. Our team can help via email, phone or live chat, and we aim to respond promptly to keep your play smooth. For account-related or payment enquiries, please have your account ID handy to speed up verification and resolution. Support is available in English and French where possible.

Department	Contact
Customer support	[email protected] (Account, verification, technical; typical reply within 24 hours)
General enquiries	[email protected] (Payments, billing and product questions; include your account ID)
Affiliate enquiries	[email protected] (Partner programme, tracking and commissions; reply within 48 hours)
Phone	+1 416 587 2491 (Live phone support; Mon-Fri, local rates may apply)
Working hours	Mon-Fri, 09:00-18:00 (All times ET)

Contact by email

For detailed requests, account issues, or any situation requiring documents or explanations, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, account ID, and copies of any relevant documents to avoid delays. This helps our team resolve your case faster.

Contact Form

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Response Time

Support response times vary by request. Most inquiries are answered within one business day, and simple account or payment questions are usually resolved quickly. Complex cases, including identity checks or payment investigations, may take longer depending on their nature and required verification. We’ll keep you updated by email and in your account while we review your request.

Feedback

We value your feedback. If you have suggestions, ideas, or issues to report, please share them with us. We review every message carefully and use your input to improve the website, refine promotions, and make navigation and payments smoother for Canadian players. Thanks for helping us get better.