Betsofa Casino Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you create an account or interact with Betsofa. We take your privacy seriously and aim to be clear about the types of information we hold, how we use it, and the choices you have about your data.

Types of data we collect

We collect information needed to operate your account and deliver services. That includes personal data you provide directly and technical or transactional information generated while you use our site.

Personal data

Personal data may include your full name, date of birth, contact details (email and phone), address, identity documents when required for verification, and payment details needed to process deposits and withdrawals. We also keep account credentials and profile preferences.

Technical data

Technical data covers information collected automatically, such as IP address, device type, browser version, operating system, and log files. We also collect activity data like pages visited, game activity, session times, and error reports to maintain and improve our service.

Transactional data

Transactional data includes deposit and withdrawal histories, bet and game history, bonuses and promotion records, payment confirmations, and any communication about transactions. This data supports payments, fraud prevention, and dispute handling.

How we use your information

We use personal and technical data to create and manage accounts, process payments, verify identity, prevent fraud, comply with legal obligations, and provide customer support. We may also use anonymized usage data to analyse and improve site performance and features.

Data protection practices

We maintain administrative, technical and physical safeguards designed to protect your information from unauthorized access, disclosure or alteration. Access to personal data is limited to employees and third-party providers who need it to perform their duties. Where possible, data is stored securely and encrypted in transit.

Cookies and tracking technologies

We use cookies and similar technologies to enable essential site functions, remember preferences, and analyse usage. Some cookies are required for login and security, while others help personalize your experience. You can manage cookie settings through your browser, but turning off certain cookies may limit functionality.

User rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. You can also object to certain processing activities or request restrictions. To exercise these rights, contact our privacy team as described below.

Access, correction and deletion

To request access, correction or deletion of your data, please contact us. We will verify your identity before responding and will handle requests in accordance with applicable privacy rules. Some data may be retained where required for legal, tax or security reasons.

Information sharing and third parties

We share data with service providers who support our operations - for example payment processors, identity verification services, fraud prevention partners, and hosting providers. We require these parties to protect data and use it only for specified purposes. We may disclose information when required by law or to protect our rights.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on the site with the revised date. For questions or to submit a privacy request, contact [email protected].